Privacy Policy

Your privacy is important to us

Last updated: February 12, 2026

TL;DR: We collect information when you book classes or contact us. We use it only to serve you better and never share it without your permission.

Hawaii Fluid Art ("us", "we", or "our") operates https://hawaiifluidarts.com. By using our site, you agree to this privacy policy. We're committed to protecting your personal information and being transparent about how we use it.

1. What Information Do We Collect?

We collect information only when you voluntarily provide it or when you use our site. Here's what we may collect:

Contact Information:
Your name, email, and phone number (when you book or contact us)
Booking Details:
Class choices, group size, special requests
Payment Information:
Processed securely by our payment partner—we never store your full card details
Communication Preferences:
Whether you want to receive newsletters or updates
Event Details:
For parties, we collect relevant details like age group, theme preferences, etc.

Why we collect it: To book your classes, process payments, send confirmations and reminders, and help us improve our classes and services.

2. Who Do We Share Your Information With?

We only share your information with trusted partners who help us serve you:

Tripworks:
Handles our booking and payment processing
Google Analytics:
Helps us see which pages are popular so we can improve our site
Microsoft Clarity:
Helps us understand how visitors use our website through session recordings and heatmaps to improve user experience
Email Service Provider:
Sends your booking confirmations and reminders
Social Media:
Only if you share content or we post photos (with your permission)

We never sell your information to anyone. These partners have their own privacy policies—we encourage you to review them if you're curious about how they work.

3. Your Privacy Rights (You Have Control!)

Your data is yours. Here's what you can do with it:

See Your Data:
Ask us what information we have about you
Fix Mistakes:
If your contact info or preferences are wrong, we'll correct them
Delete Your Data:
Request that we delete your information (we'll do this unless we're legally required to keep it)
Unsubscribe:
Stop receiving emails anytime with one click or by contacting us
Export Your Data:
Get a copy of your information in a standard format

How to exercise your rights: Just contact us and let us know what you need. We'll respond within 10 business days.

4. How Long Do We Keep Your Information?

We don't keep your data forever. Here's our timeline:

Booking History:
3 years (in case you need receipts or have questions)
Marketing Emails:
Until you unsubscribe (you can opt out anytime)
Website Visitor Data:
26 months automatically deleted by Google
Payment Records:
As long as tax laws require (typically 7 years for business records)

Want us to delete your data sooner? Just ask!

5. Photos & Videos (Your Image, Your Choice)

We love capturing the creative fun at our studio! We may take photos or videos to:

Post on our social media and website
Feature in our gallery and marketing materials
Show the awesome experiences we offer

Your choice: If you don't want to be in photos, just let our staff know when you arrive. We'll respect your preference. No photos = no problem!

6. Emails & Messages

We'll email you about:

Your booking confirmation and class reminders
Special offers and new classes (only if you opt in)
Important updates or changes to our studio
Help with customer service questions

Too many emails? Click "Unsubscribe" in any email, and you're done. We'll stop sending you marketing emails, though we'll still send booking confirmations.

7. Cookies & Tracking (The Technical Stuff)

What are cookies? Small files that help websites remember you and work better. Think of them like a memory for your browser.

What we track: We use analytics tools like Google Analytics and Microsoft Clarity to understand how visitors use our website. This includes:

Which pages you visit and how long you stay
What you click on and how you navigate our site
Session recordings and heatmaps (showing mouse movements and clicks, but no personal information)
General location (city/region level, not your exact address)

This data is anonymous and helps us make our website faster, easier to use, and more helpful for visitors like you.

Your control: You can disable cookies in your browser settings, but some features might not work as well. To learn more about how Microsoft Clarity collects and uses data, visit their Privacy Statement.

8. Security

The security of your Personal Information is important to us. We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Security measures we employ include:

HTTPS Encryption:
All data transmitted between your browser and our website is encrypted using SSL/TLS protocols
Secure Payment Processing:
Payment information is processed through PCI-DSS compliant third-party payment processors (Tripworks)
Access Controls:
Personal information is accessible only to authorized personnel who need it to perform their duties
Regular Security Updates:
Our systems receive regular security patches and updates
Data Minimization:
We collect only the minimum personal information necessary for our services

While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet is 100% secure. You are responsible for maintaining the confidentiality of your account information and passwords. We recommend using strong, unique passwords and updating them regularly.

9. Policy Updates

We may update this privacy policy from time to time. If we make significant changes, we'll post the updates here and let you know. Keep an eye on the "Last updated" date at the top to see when this policy changed last.

10. Terms of Service

This Privacy Policy works in conjunction with our Terms of Service, which outlines the general terms and conditions of using Hawaii Fluid Art's website and services. Please review our Terms of Service to understand the rules and regulations governing your use of our website, including class bookings, event registrations, and any other interactions with Hawaii Fluid Art.

The Terms of Service covers important topics such as:

  • User responsibilities and conduct
  • Intellectual property rights and content ownership
  • Limitation of liability and disclaimers
  • Class cancellation and refund policies
  • Dispute resolution procedures
  • Modification rights to our services

By using Hawaii Fluid Art's website and services, you agree to be bound by both this Privacy Policy and our Terms of Service. If you do not agree with any part of these documents, please do not use our services.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please don't hesitate to reach out. You can contact us through our contact page for more information on how to reach us.

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